Your best bet is to clean the underside of the scanner’s glass Say “Thanks” by clicking the Kudos Star in the post that helped you. Finally did see on the web how to remove the battery, and although it was difficult with my big fingers, I was successful using a mirror, flashlight and long pair of hemostats, or roachclip for you older techies! Contact HP to service the printer. Nope, no charge just trying to reduce HP’s outrageous profits they make from their new but smaller ink cartridges. It didn’t give me problems until recently when it didn’t work anymore. This format has become the frequent one that software developers employ for Windows system files and Windows OS-compatible hardware firmware and software apps.

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What is that for? Most frequent cases include: Manufacturers and programmers of software apps and hardware drivers use different codes to signify various types of errors.

Please send me the pictures as well. HP Solutions Center will close now.

When you try to scan, the computer or the scanner is not found or the scan fails. Open the printer as if you are going to access the cartridges and disengage the support legs. I took digitalpics of the unit as there are some tricks in dismantling. Turn power off, unplug the cord from the surge strip or wall socket.


Click “Add” to insert your video. Power off your All-in-One and unplug it.

HP Printers – Network Scanner Connection Error (Mac)

Turn the unit off. My pictures are not inclusive but they can guide you to where your common sense can take over. You need to pry the front plate that covers the buttons.

Thank faiper, K – printerdisgust. I switched up to Vista and the hp d has apparently been way down on their list as the front to back duplexer feature won’t work and there are other problems with its functions with Vista.

HP Officejet D Scanner Failure – WikiErrors

I am guessing that may there is some type of luminance rating that needs to be met in order to have proper operation. I have a Dxi doing the same thing and I am not sure how to remove the glass. Both manual and automated methods are described which can be intended for novice scanner advanced users, respectively.

Pass the pictures around.

HP Printers – Resolving a ‘Scanner Failure’ Message When Scanning, Copying, or Faxing

Updste manual and automated techniques are described which can be intended for advanced and novice users. Driver handles that accept removable bits may be too large in diameter for this particular job. Did you figure out how to remove the glass on the your d? The trick is removing the keypad.


This document is for HP multifunction printers connected to a Mac computer on a wired or wireless network. Also, any instruction and pictures on how to add the foil is appreciated.

I really like this machine, but it completely stopped printing now because the “scanner error” msg doesn’t go away anymore. I have the dixi. This topic has been locked due to inactivity for a long period of time. There are way too many mirrors, which gives the scanner that many more possible points of failure.

Have uninstalled and reinstalled but this problem still comes up.

SOLVED: Scanner failure error – Fixya

I have this scanner failure coming up. Turn power off then on again. Prepare the printer for the driver installation. You maybe could repaint the tube with white paint and that might work. So, I my fix was only short lived, until my scnner failure issue showed it’s ugly head again. The case will now lift off.

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